Terms of Sale
ErinAdamsDesigns.coms products are used in a variety of applications such as kitchens, bathrooms, floors, walls, pools, fountains, and stairs. Some products may not be suitable for all applications. If values for characteristics such as absorption or coefficient of friction are required, please contact us in writing before placing an order. Material should be installed by pulling from all crates or boxes to insure optimal blending of shade variation. No claims for any tile order will be accepted after installation.
Hand Made Tile
Handmade and custom tile is as much an art as a science. The natural components (such as cement, sand, marble dust, and color pigment) change over time, leading to slight variations in shade and tone. These variations are inherent to handmade and custom tiles and should be expected. To ensure the smallest possible range in color variation, it is best to order enough tile to complete your installation and, depending on the project, 10 - 15% extra.
After receiving your order, a confirmation will be returned to you (via email) to verify the accuracy and obtain your signature. At that time, all applicable changes or revisions should be made. Once the order is verified, a signed copy should be sent back. We will begin production once we have a confirmed order.
ErinAdamsDesigns.com is not responsible for the final quantities ordered. Please consult the tile contractor.
To avoid miscalculations, we recommend that you have a professional tile contractor calculate the measurements and quantities for your tile project. Upon delivery, we request that all quantities be checked by an installer or contractor. Please note that any additions or changes to the order could delay the delivery date and may result in color variation.
We are committed to providing our customers with the most affordable product and maintaining a relatively stable pricing scheme. However, we reserve the right to change prices, terms, and conditions of sale without advanced notice. (These do not include jobs already bid or quoted.) Please note that product prices do not include shipping charges.
For orders that total less than $5,000 and for all in-stock orders, 100% payment is required at the time of sale. For orders that total more than $5,000 and for all custom orders, a 50% non-refundable deposit is required to begin production. On these orders, the balance is due when the product is ready for shipping. If full payment has not been made within 60 days of the initial order date, the order is subject to cancellation and a 25% forfeiture fee.
Purchaser agrees, by approval of their purchase order, that if payment is not made according to terms of sale, to pay interest at the lesser of 1.5% per month or the amount permitted by law and to pay reasonable collection costs including reasonable attorney fees.
Sales tax will be charged on all applicable orders and added to an invoice unless customer presents a resale certificate. Applicable sales or use tax rates will be used at time of shipment because tax rates may change during the processing of the order.
In-stock orders may be cancelled prior to shipping. In-stock cancellations are subject to a 25% restocking fee. Custom orders cannot be cancelled after production has begun. Please be advised that all deposits are non-refundable.
Shipping and Handling
ErinAdamsDesigns.com ships all over the world. You will receive a shipping estimate as a part of your quoted order. We work with our preferred shippers, however in some cases we may be able to work with a different company if you prefer. Please note delivery is not included in the price of the tile and all shipping charges are the responsibility of the customer.
You will be advised of the expected delivery time at the time of your order. For some of our products, expedited shipping is available for an extra charge. If you need faster delivery, please speak to your Sales Representative at the time of your order to get a quote.
All products leave our warehouses properly packaged and in new condition. All claims for damaged or broken merchandise must be made through carrier.
Immediately upon delivery please review the shipment for accuracy of materials ordered, including quantity, quality, and color, and for any shipping damage. Contact your sales representative immediately if any problems exist. All claims must be presented in writing to ErinAdamsDesigns.com.
Any damage that is apparent upon delivery must be noted on the freight carrier delivery receipt. All products leave our warehouse in excellent condition but if you notice torn or damaged boxes, or any signs of mishandled shipment, please note this by writing a detailed description of the damage on the Delivery Form presented to you by the trucking company LTL Carrier driver for signature before signing. If the damage is severe, we recommend you refuse the shipment entirely. All claims for damaged or broken merchandise must be made through the carrier.
ErinAdamsDesigns.com maintains the lawful ownership of all products until they are paid in full.
ErinAdamsDesigns.com does not accept responsibility or liability for installation, sealing or refinishing of any product. Please review the installation instructions and maintenance guidelines before installation. We recommend using a professional installer for best results.
ErinAdamsDesigns.com is not responsible for problems arising from improper installation, use, or care of the tiles.
Custom or Non-Stock (special) orders: No returns will be accepted. These orders are non-cancelable.
Stock orders (after shipment to customer): No returns accepted after 30 days. Returns are subject to a 25% restocking fee, plus freight to and from the shipping location.
Stock orders (prior to shipment to customer): Merchandise not shipped within 120 days of the initial order date is subject to a warehouse charge.
All claims regarding your order pertaining to color, design, quality, or quantity must be resolved prior to installation. All claims for product returns must be made in writing within 5 days of receipt. Returns must be made in original packaging. Freight is responsibility of customer. No claims will be accepted for any reason after installation.
ErinAdamsDesigns.com does not store customer’s orders and any storage requires explicit prior approval. If a customer is unable to accept delivery of ordered materials, ErinAdamsDesigns.com reserves the right to charge an additional storage fee for up to 3 months. After this 3 month period, the materials automatically revert to ErinAdamsDesigns.com ownership, and no refund will be given.
By ordering tile from ErinAdamsDesigns.com, client agrees to all terms and conditions above.